Last updated February 05, 2025
Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for a full refund or an exchange. Please see below for more information on our return policy.
RETURNS
Our refund and return policy is valid for 30 days. If your purchase is more than 30 days old, we cannot offer you a refund. In order to get a refund, you need to make sure that our product is unused and in the same conditions as when you received the package.
For any return that is not due to our fault, you will be required to pay for return shipping, and the cost of shipping the product to your address will not be refunded, so the refund you will actually receive will be the price of the product
RETURN PROCESS
To return an item, please email us at info@hoopite.com including your proof of purchase, place the item safely in its original packaging, and send it to our return address. We strongly recommend that you use a trackable method to mail your return.
REFUNDS
After receiving your return and inspecting the condition of your item, we will process your return or exchange. Please allow at least 7 days from the receipt of your item to process your return or exchange. We will notify you by email when your return has been processed.
Refunds take a certain amount of time to process, please be patient, if you still do not receive a refund, please contact us
EXCEPTIONS
For defective or damaged products, please contact us and we can send you a new one or provide you with a full refund
RETURN ADDRESS
Ji Kuixu
Qingdao Hoopite Technology Co., LTD
Room 236, Unit 1, Building No.32, 1000 Huanhai Road
Qingdao, Shandong, China 266404
+8618561319654
hoopitetech@gmail.com
QUESTIONS
If you have any questions concerning our return policy, please contact us at:
info@hoopite.com